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Please be sure to read our full Sales, Return, and Exchange Policy before submitting an RMA request.
Returns & Exchanges
- We will only consider returns on hair extension products if the bundle is unused and remains untied.
- Refunds and Exchanges must have an RMA number created within 14 days from day of purchase. Returns over 14 days are subject to a 15% restocking fee.
- Returned packages must be accompanied by a copy of the original invoice.
- Merchandise must be received before a return can be granted.
- Shipping, handling and insurance costs will be at the customer's expense.
Note: Due to important federal laws and health regulations, we cannot accept the return of used hair.